My father told me, “If the customer expects the paper to land in the driveway, put it on the front porch.” That’s something I never forgot. – Kathy Ireland
When managers are pressed to determine who are our best performers, we often ask ourselves this question. “If I could only take four people in a boat with me, who would I take?” We often choose those that consistently exceed our expectations, demonstrating that they understand what is important and that they care enough to deliver it.
Choose whether you want to be average or exceed!